37onza (PTY) Ltd

Terms and Conditions

Effective Date: November 2024

Welcome to 37onza! These Terms and Conditions (“Terms”) govern your use of our website and the services we offer. By using our website and services, you agree to comply with these Terms.

1. Introduction

37onza (Pty) Ltd provides high-quality printing, branding, vehicle wrapping, and signage services. By accessing our website or using our services, you agree to these Terms and our Privacy Policy. If you do not agree, please do not use our services.

2. Services

Our services include, but are not limited to:

  • Large format printing
  • Graphic design
  • Signage solutions (including 3D signs)
  • Vehicle branding and wraps
  • Promotional items and corporate gifts
  • Branded corporate clothing

We strive to deliver quality services and products as per client specifications. All orders are subject to availability of materials and design approval.

3. Quotations and Payments

  • All quotes provided are valid for 30 days from the date of issue.
  • A 50% deposit is required before commencing any project. The remaining balance is due upon completion of the project, prior to delivery or installation.
  • Payments can be made via bank transfer or any other agreed method. Failure to make timely payments may result in delays or cancellation of your order.

4. Order Approval

  • It is the client’s responsibility to review and approve all designs, proofs, and project details before production begins. Once approved, any changes may incur additional charges.
  • We are not responsible for any errors (e.g., spelling, colours) after client approval.

5. Material Quality and Usage

  • We use high-quality materials like Grafitech vinyl and Avery for all vehicle wraps and signage.
  • Clients acknowledge that the lifespan of materials may vary depending on usage, exposure, and environmental conditions. We are not liable for damage caused by improper handling or exposure.

6. Delivery and Installation

  • We primarily operate in Secunda and surrounding areas. Delivery timelines are provided during the quotation process.
  • Installation services are available for signage and vehicle wraps. Clients must ensure the site is prepared and accessible for installation. We are not liable for delays caused by site issues.

7. Cancellations and Refunds

  • Orders may be cancelled within 24 hours of payment. A cancellation fee may apply if materials have already been ordered or production has started.
  • Refunds are only issued in the case of defective products or services not meeting the agreed specifications. Refunds will be processed after a thorough review.

8. Intellectual Property

  • All designs, logos, and content created by 37onza are the property of 37onza until full payment is received. Upon payment, ownership of the final approved design transfers to the client.
  • Clients must ensure they have the rights to any content (e.g., logos, images) provided for use in their project. 37onza is not liable for any copyright infringement claims.

9. Limitation of Liability

  • 37onza is not liable for any indirect, incidental, or consequential damages arising from the use of our services or products.
  • Our liability is limited to the value of the services provided. We do not guarantee specific results or outcomes.

10. Warranties and Guarantees

  • We guarantee the quality of our products and services based on the materials used and our workmanship. If a defect is found, we will work with you to resolve the issue promptly.
  • This warranty does not cover damage caused by misuse, accidents, or alterations made by the client or third parties.

11. Privacy and Data Protection

  • We respect your privacy and handle your personal information in accordance with our Privacy Policy. By using our services, you agree to our collection and use of information as outlined in our Privacy Policy.

12. Governing Law

  • These Terms are governed by the laws of South Africa. Any disputes arising from these Terms will be resolved in the courts of South Africa.

13. Changes to Terms

  • We reserve the right to update these Terms at any time. Changes will be posted on our website, and continued use of our services implies acceptance of the updated Terms.

14. Contact Information

If you have any questions or concerns regarding these Terms, please contact us at:

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